HomeTechSlack AI Aims to Help You Deal With Message Overload

Slack AI Aims to Help You Deal With Message Overload

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Slack has formally jumped on the AI bandwagon with the launch of a chatbot that’s intended to help you navigate all the data and conversations stored on the business messaging app.

Slack AI is mostly meant for data retrieval and conversation summaries. You won’t be able to have full-blown conversations with it, nor will it do things like generate images.

That said, Slack CPO Noah Weiss tells VentureBeat that the AI will be “hyper-personalized to individual Slack instances,” and that customers will have the ability to rate summaries and responses as “bad” so that Slack can tune the bot better.

“It uses a deeper level of understanding of both what you’re asking and also what conversations are about,” Weiss told VentureBeat. “Then, it matches those two together and synthesizes an answer that is actually combining multiple different conversations into one single answer.”

With AI-powered search, Slack says you’ll be able to search a topic and not only see relevant results but also a summary of all the discussions about that project along with the relevant people who discussed it in your Slack server.

Slack AI summarizing unread messages in a Slack channel

(Credit: Slack)

Slack AI also boasts the ability to quickly summarize messages that you missed while your attention was directed elsewhere. This is useful for staying up to date on what people are talking about or getting up to speed on a new project being discussed without having to pour over hours of text chats. The AI can also recap entire channels, which can be helpful if you’re new to the staff.

“These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth,” says Slack CEO Denise Dresser.

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On the privacy and security front, Slack says no data will be used to train large language models (LLMs) and every company’s proprietary chats will remain private and secure. In addition, Slack AI runs on Slack’s infrastructure and not on any third-party servers.

Slack AI is available today as a paid add-on for Enterprise plans in English. More plans and language support will be coming soon, Slack says.

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