Five facts indicating dramatic post-pandemic consumer changes


consumer changes

One of many themes of this weblog over the previous few months has been that in marketing phrases, the pandemic was a re-set. I select this phrase rigorously. It isn’t a change, an evolution, or an aberration. We’re re-starting from a brand new base degree of shopper adjustments in shopping for conduct and expectations.

There’s NO WAY to take a look at historic tendencies and venture what could be subsequent. A brand new examine from Facebook gives a glimpse of what I’m speaking about.

The report, referred to as Business Perspective: The Evolving Buyer Expertise, options insights into how clients are procuring after the pandemic. One may consider that such a examine by Facebook may very well be self-serving, however the analysis appears stable and I’ll give them the advantage of the doubt.

A couple of shopper adjustments highlighted within the report:

  • A staggering 81 % of customers admit they’ve modified a procuring behavior for the reason that begin of the pandemic.
  • 92 % say they may proceed their new conduct in the long run.
  • 66 % of customers say their cell phone is their most favored procuring software.

One other eye-opener:

consumer changes

… the implication is that almost all web purchases are impulse buys … or not less than unplanned purchases. I feel this means an essential consideration for marketing technique. For some product purchases, content material marketing and search engine optimisation could be far much less essential than digital promoting and influencer advocacy.

This brings up one other fascinating knowledge level:

consumer changes

Though that is new analysis, I don’t assume this development is essentially pandemic-related. It’s been brewing for a very long time. I lately learn a report from GWI that confirmed the NUMBER ONE purpose Gen Z visits social media is to search content material on the most recent tendencies from their favourite influencers. That may be a “wow” revelation. Influencers rule the web.

Are you able to think about seeing statistics like this 5 years in the past? Even three years in the past? Advertising is being turned on its head! I discover that extremely energizing and enjoyable.

And that is only the start. We’re coming into an Period of Unintended Penalties. For those who’re creating a brand new marketing technique primarily based on an iteration of earlier years, it’s time to blow the factor up and re-think every part.

Keynote speaker Mark SchaeferMark Schaefer is the manager director of Schaefer Advertising Options. He’s the writer of a number of best-selling digital marketing books and is an acclaimed keynote speaker, school educator, and enterprise advisor.  The Advertising Companion podcast is among the many high enterprise podcasts on this planet. Contact Mark to have him communicate to your organization occasion or convention quickly.

Comply with Mark on TwitterLinkedIn, and Instagram.

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